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Next Level Technology has been serving the Hunt Valley area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What Does the Future Hold for IT Consulting?

What Does the Future Hold for IT Consulting?

IT consultation is one of those services that continuously changes, and today’s methods are no different. Technology has provided many great opportunities for organizations to change the way they receive IT consultation. We’ll walk you through some of the ways that IT consulting is changing for the better through the use of technology solutions like video conferencing, help desk support, and even data analysis.

Video Conferencing
Communication solutions like video conferencing applications allow your organization to receive IT consultation in a fantastic new way. Traditionally, you would have to travel to the consultant’s office, or wait for the consultant to arrive at yours, in order to meet in person with them. You could bypass this inconvenience by making a phone call, but there’s something special about sitting in “the same room” as the one you’re speaking with. Video conferencing allows you to see the expression on someone’s face when they are asked a question, which can give you valuable information about how confident they are in regard to a specific situation.

With video conferencing software, you can feel like you’re actually having a discussion with your consultant, allowing for a more personal touch. Being able to put a face to a name can be valuable in developing a relationship with your consultant.

Help Desk Support
The way that businesses acquire support is changing thanks to the managed help desk. If your organization requires consultation, a help desk system is one way to acquire it. You either submit a ticket for assistance, or set up a meeting to discuss the problem either in person or through a phone call. This makes consultation not just available for your higher-ups, but also for the average employee who just wants to know a little bit more about how to best approach their daily duties.

The future of consultation could very well rely on automation to an extent. The best way to liken this to a business process is to compare it to automated help desk support. Let’s say that you need help with a specific task, but this task has already been addressed before in the context of what you need. In this case, you might not even need a normal consultant’s help. An automated online assistant could prove beneficial for this purpose.

Data Analysis
A growing trend in the business environment--big data--is allowing organizations like yours to leverage the power of data and analytics to improve the way that your business functions. This naturally changes the way that consultation is provided. While you might have once made decisions based on common sense, you can know use detailed analytics that give you the best idea possible of how your choices will affect your business.

Furthermore, with more detailed reports and statistics, your consultant will be able to better cater to your business’s specific goals. A good consultant will be able to look at how data has provided an edge for businesses just like yours and apply the lessons to help you improve operations.

No matter what trends occur in the IT consulting field, you can count on Next Level Technology to be there for you. To learn more, reach out to us at 410-616-2070.



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Monday, 23 October 2017
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