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Next Level Technology has been serving the Hunt Valley area since 1997, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What Does the Future of VoIP Look Like?

Fotolia 51217849 SVoice over Internet Protocol has established itself as one of the best communications solutions out there for businesses that want the most bang for their buck, but what does the future hold for this dynamic solution? Let’s take a look at what makes VoIP so great, along with where it will likely be in the near future.

The Current State of VoIP
VoIP is extraordinarily easy to manage, especially considering that managed service providers often do the hosting themselves. This frees up all sorts of responsibility on the business owner’s end. With enhanced scalability, organizations that leverage VoIP are able to add new users and adapt to changes in their infrastructure with relative ease. Since calls are cheaper to make when long distance isn’t an issue, businesses save money in the long run--and since VoIP uses your Internet connection, it’s great for eliminating unnecessary operational costs. Considering that VoIP can be used on mobile devices, desktops, and laptops alike, it can be used on a variety of devices from a variety of locations easily enough. Top it all off with a variety of features available as needed, such as instant messaging and video conferencing, and you have a great solution that any SMB can take advantage of.

Now, let’s dig into what the possibilities for the future hold for VoIP.

The Internet of Things
The Internet of Things is made up of countless connected devices, all of which offer some sort of functionality or convenience for the user. Now, imagine if your VoIP solution could communicate with your connected devices in various ways, such as scheduling meetings, sending messages, and so much more. This added functionality could be a great way to take advantage of VoIP in the near future, assuming that the technology moves in this direction.

Social Media
Social platforms that allow for communication via the Internet are great ways to think about the future of VoIP. Imagine if your organization had chat portals that allow “bots” to answer common questions or direct your customers to people within your organization who can help you out. This type of offering could even include voice and video chat to go the extra mile toward helping out your consumers.

The Cloud
Organizations that implement VoIP tend to start off with an on-premise solution that’s maintained by an in-house team. However, VoIP is another service that can learn from the virtualization trend. Virtualization is a trend that is making the rounds, especially in terms of business technology. The potential to save on operational costs is just too much to ignore, and for small businesses that need all of the help they can get, the cloud is a great way to make the most of VoIP. It’s well known that virtualization is able to minimize costs associated with maintenance and management, so a jump to virtual VoIP could be a great investment in the future.

Would your business want to implement any of these integrations? Where do you think VoIP will go in the future? Let us know in the comments, and be sure to reach out to us with any questions about Voice over Internet Protocol or technology solutions.

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